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QIC provides a wide range of technical support services delivered by our dedicated technical support team
whose focus is to ensure optimal customer satisfaction. QIC provides quick fix resolution to system defects with module
updates that can be easily installed on production releases. Regardless of the level of support you select (described
below), our services are designed to support your critical business needs; our responsive staff is highly skilled in
troubleshooting and solving a full range of support issues. You experience less downtime, maximized productivity, and protect
your investment.
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Premier Plan |
- Access through the QIC main phone number or a support pager
- Support hours: 24 / 7
- Initial response time: 1 hour
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Priority Plan |
- Access through the QIC main phone number or a support pager
- Support hours: 24/7
- Initial response time: 4 hours
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Standard Plan |
- Access through the QIC main phone number
- Support hours: 8:30am - 5:30pm Eastern
- Initial response time: same day
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All of our support plans provide:
- Initial contact with a Product Support Professional,
- All calls are escalated until resolved,
- 1/2 day per year "Tune-up call", and
- Software upgrades at no charge,
If you require on-site support or service, please call to discuss. |
